Privacy policy
This policy explains how Vancouver Solar Panels may collect, use, and protect information shared through the website, enquiry forms, and related communications.
It is written to be clear and practical, and it should be read alongside any project-specific communications you receive directly from our team.
Information that may be collected
Information may include the details you submit through forms, such as your name, email address, phone number, service area, and project notes. Website analytics, device information, and general usage data may also be collected in order to maintain and improve the site experience.
If you share property details for a quote or consultation, that information may be used to review the enquiry, respond to you, and prepare the next relevant project step.
Information may be used to respond to enquiries, support service conversations, improve the website experience, and maintain records connected to customer communication.
Cookies, analytics, and third parties
The website may use cookies or similar technologies to understand traffic, measure engagement, and improve performance. Third-party services may help with analytics, form delivery, website hosting, or communication tools.
Those providers may process data according to their own terms and privacy practices, so reviewing third-party policies may also be appropriate when relevant.
Reasonable steps may be taken to protect information, but no online system can be guaranteed to be perfectly secure at all times.
Privacy questions
Can I ask for my information to be updated or removed?
Yes. Contact us and explain the request clearly so we can review what information may be held and what action is appropriate.
Does submitting a quote request make me a customer automatically?
No. Submitting information through the website starts a conversation, but it does not create a project agreement by itself.
Can this policy change?
Yes. Website policies may be updated over time, and the current posted version should be treated as the active reference.